Web Search Help

If something on your iGoogle page isn't displaying properly, takes a while to load, or is just acting strangely, the first thing you should do is try the techniques described below. Even though every issue is unique, we've learned that these few troubleshooting techniques work pretty well for a broad range of issues.

Try these troubleshooting techniques, going one-by-one down the list until your issue is resolved.

1. Restart your computer.


2. Clear your browser's cache, and delete your cookies.
   Your cache and cookies contain information about the last time you visited iGoogle. If something has changed dramatically (or if something in your cache or cookies has broken), they might need to be cleared. See these browser-specific instructions.

   Advanced step: In a couple of cases, we've heard from users that in addition to deleting your cookies, it can be helpful to delete the actual file in Firefox that stores your cookies. Learn more on the Firefox help site .

3. Disable any browser add-ons.
   If you're using any browser add-ons, try temporarily disabling them in case one of them is interfering with your iGoogle page. For instructions, please consult your browser's help information.


4. Restore an iGoogle backup.
   We periodically make automatic backups of your iGoogle page (if you're signed in to a Google Account). If you're concerned that a change you recently made is causing trouble, restore the most recent backup. To revert to the most recent backup, visit your iGoogle Settings page . Scroll down to the 'Troubleshooting' section and click the drop-down menu to select a backup you'd like to revert to. Then click Restore Now.


5. Remove a gadget that might be causing trouble.
   If you're concerned that a particular gadget is causing your page to behave strangely, remove it and then report the gadget. If the issue is blocking your ability to access your iGoogle page and delete any gadgets, delete the gadget from your iGoogle Settings page . In the 'Content' section of that page, select the tab that contains the gadget and click Delete next to the gadget's name.

   Not sure which gadget is the culprit? Try removing gadgets one at a time before resetting your whole page.

6. Post in the Help Forum.
   Visit the Web Search Help Forum to search for discussions about similar issues. You may find that another user has experienced the same problem as you. If you'd like advice on fixing your problem, you can post your question for members of the group.


7. If all else fails, reset your iGoogle page.
   If the above suggestions didn't resolve the problem, you may need to reset your iGoogle page. Note that resetting your iGoogle page will remove any content you've added. To reset your iGoogle page, visit the Reset iGoogle page and click Reset signed-in preferences. Note that you have to be signed in to complete this step.